Shipping policy

Last updated: 30 August 2026

We currently deliver exclusively within Germany.

1. Shipping Provider

Our orders are shipped with DHL.

2. Processing Time

Orders received by us Monday to Friday by 11:00 a.m. and paid in full are generally processed and handed over to DHL on the same business day.

Orders received after 11:00 a.m., on weekends or on public holidays are generally processed on the next business day.

3. Delivery Time

The expected total delivery time within Germany is 2–4 business days.

For the calculation of delivery times, Monday to Friday are considered business days. Public holidays at the place of dispatch or delivery are excluded.

In exceptional cases, delays may occur, for example due to unusually high parcel volumes at the shipping provider, public holidays, severe weather conditions or other circumstances beyond our control.

4. Shipping Costs within Germany

Shipping costs depend on the shipping weight and/or the order value.

Envelope up to 0.1 kg
Shipping cost: €3.99
Delivery time: 2–4 business days

Standard up to 1 kg
Shipping cost: €6.00
Delivery time: 2–4 business days

Standard over 1 kg up to 3 kg
Shipping cost: €7.00
Delivery time: 2–4 business days

Standard over 3 kg up to 5 kg
Shipping cost: €8.00
Delivery time: 2–4 business days

Standard over 5 kg up to 10 kg
Shipping cost: €10.00
Delivery time: 2–4 business days

Standard over 10 kg up to 20 kg
Shipping cost: €15.00
Delivery time: 2–4 business days

Standard over 20 kg up to 31 kg
Shipping cost: €17.50
Delivery time: 2–4 business days

Free Shipping from €150

For orders with a value of €150.00 or more, we offer free shipping within Germany.

The expected delivery time for free shipping is also 2–4 business days.

The shipping costs actually applicable to your order will be displayed before you complete your purchase at checkout.

5. Delivery Area

We currently deliver exclusively to delivery addresses within Germany.

International shipping is currently not available through this online shop.

6. Shipment Tracking

Where shipment tracking is available for the selected shipping method, you will receive a shipping confirmation after dispatch containing the relevant tracking information.

For shipping methods without tracking, no tracking number can be provided.

7. Delivery Address

Please make sure that the delivery address you provide when placing your order is complete and correct.

If a shipment cannot be delivered due to an incorrect or incomplete delivery address, please contact us so that we can coordinate the next steps with you.

8. Undelivered Shipments

If your order does not arrive within the stated delivery time, please contact us and provide your order number.

We will then check the shipping status and assist you in resolving the matter.

9. Damaged or Incorrect Deliveries

If your order arrives damaged, if you receive an incorrect item, or if there is another issue with the delivery, please contact us as soon as reasonably possible.

It is helpful if you provide:

• your order number
• a brief description of the issue
• where visible damage exists, photos of the goods and packaging if possible

Your statutory warranty rights remain unaffected.

10. Contact

If you have any questions about shipping and delivery, you can contact us at:

cool down germany
Proprietor: Michael Senn
Graubergen 9
21218 Seevetal
Germany

Email: info@cooldowngermany.com
Phone: +49 151 540 78 990