Refund policy

Returns Policy

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or another proof of purchase.

To start a return, you can contact us at info@cooldowngermany.com

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at any time at info@cooldowngermany.com.

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Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

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Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care goods (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

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Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

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European Union – 14-day Cooling-off Period

Notwithstanding the above, if your goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or another proof of purchase.

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Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@cooldowngermany.com.